Emotional Intelligence
Describes the mental ability an individual possess enabling him/her to be sensitive and understanding to the emotions of others as well as being able to manage their own emotions and impulses.
Employee Relations
A broad term used to refer to the general management and planning of activities related to developing, maintaining, and improving employee relationships by communicating with employees, processing grievances/disputes, etc.
Employee retention
organizational policies and practices designed to meet the diverse needs of employees, and create an environment that encourages employees to remain employed.
Empowerment
The process of enabling or authorizing an individual to think, behave, take action, and control work and decision-making in autonomous ways.