1. You pass a co-worker in the hallway and he asks “How are you?”. You respond by:
a. Telling him that your back has been hurting you and you have a cold
b. Saying “Fine, thanks”
c. Explaining that you are tired and stressed out in your job
2. Canadians value closeness and friendliness. It is appropriate to stand close to a business contact and frequently touch his/her arm while talking.
a. True
b. False
3. A co-worker comes to your office to introduce you to a friend of his. You:
a. Smile and nod
b. You stand up, establish eye contact, smile and shake his hand
c. Wave and tell him how happy you are to meet him
d. Give him a “high five”
4. You have a meeting with a colleague from a different department scheduled for . You’ve spoken to the receptionist and you have been waiting outside the colleague’s office for a while and it is now . You want to make sure the person knows you’re there. You:
a. Peek your head in the doorway and say “Excuse me”
b. Stand near the door where your colleague will see you
c. Continue to sit and wait
d. Enter the office confidently, introduce yourself and remind them you have a 10:00 am meeting.
5. After a meeting with a contact, in order to express your thanks, it is appropriate to:
a. Send him/her a small box of chocolates with a note
b. Drop by the office and give him/her a hot cup of coffee
c. Send a dozen red roses to his/her home
d. Send a thank you letter
6. When meeting a contact of the opposite sex the man should wait for the woman to initiate the handshake.
a. True
b. False
7. When breaking the ice with a contact at the beginning of a meeting it is appropriate to discuss such things as the weather, politics and traffic.
a. True
b. False
8. When corresponding with a business contact by email you should:
a. Be as formal as if you were writing an actual letter on paper
b. Be a little more informal to appear up-to-date with technology and the trend towards a relaxed work atmosphere
9. It is acceptable to leave on your personal cellular phone during office hours and answer it when it rings.
a. True
b. False
10. A co-worker shares office gossip/rumors with you. You:
a. Thank him for telling you and pass the stories on
b. Check out the facts with other employees
c. Politely listen and keep the information to yourself
Answers: 1. b, 2. b, 3. b, 4. c, 5. d, 6. b, 7. b, 8. a, 9. b, 10. C
