Monday, August 22, 2011

Glossary for hospitality

Ethics – the moral values and standards that guide the behaviour of
individuals and organizations.

Excursionists – people who take leisure trips which last one day or less
and do not require an overnight stay away from home.

Family life cycle – the stages through which people pass between birth
and death, that are thought to influence their consumer behaviour.

FIT – fully-inclusive tour.