HR Glossary

KPIs	Key Performance Indicators.  Used to measure progress towards goals and objectives.
Likert Scale	A psychometric scale used in surveys and questionnaires to specify level of agreement with a statement.
Mediation	Intervention in an employment dispute usually by an outsourced professional.
Mentoring	One to one passing down of knowledge by a more experienced colleague to support development of a more inexperienced employee.
Negotiation	Discussions leading to mutual gain.
Online Hosting	Employee surveys hosted online with employees using log in details to access their survey.  Allows complete anonymity and ease of completion.
Open Door Policy	Every manager’s door is open to employees.  Management are accessible and open to all employees.