Critical
incidents
A method of avoiding the subjective judgements
which are the feature of most ranking and rating systems. It is the keeping, by
management, of a record of on-job incidents or behaviours which may be examples
of [in]effective behaviour and used as background information for subsequent
discussions and performance appraisals.
Disciplinary
procedure
A
procedure carried out in the workplace in the event of an employee committing
some act contrary to terms of the employment agreement. If the act is regarded
as Gross Misconduct this may lead to Summary Dismissal.
Emotional
Intelligence
Describes
the mental ability an individual possess enabling him/her to be sensitive and
understanding to the emotions of others as well as being able to manage their
own emotions and impulses.
Exit
Interview
An
interview between a member of staff of the organisation that an employee is
leaving the organisation for ascertain
reasons. It Should not be carried out by employee’s immediate superior.
Used for possible changes.