PERSUASIVENESS: Reason effectively to convince the other party. Achieve goals and alter views by demonstrating shared benefits.
Behavioral statements:
1. Showing a cooperative attitude by convincing people that the decision is necessary (rather than imposing the decision).
2. Get an idea of colleagues' counter-arguments and resistance in advance - act on this in anticipation.
3. Relate the benefits of ideas or recommendations to the needs and interests of individuals and clients.
4. Present compelling arguments to support positions.
Questions:
· As a member of a staff department how have you gone about persuading line managers in the past? Give an example.
· What is the best suggestion you ever made that was accepted by your boss or colleagues? How did you present it?
· What is the best suggestion you ever made that was rejected by your boss or colleagues? Why was it rejected?
· In a discussion most people are usually convinced that their ideas are right. How successful are you in getting others to accept your point of view? Can you give an example?
· What do you think is the best way of 'selling' an unpopular idea? How do you go usually go about this? Example?
