| Core Competencies | The essential skills, knowledge and behaviours that an employee must possess to perform a job effectively. |
| Culture | The values, beliefs, underlying assumptions, attitudes and behaviours shared throughout the organisation or department. These are generally unspoken and unwritten rules that employees work by. The culture is predetermined by the people within the organisation and it is advisable to ensure a ‘culture fit’ when recruiting new employees. |
| Delegation | The assignment of responsibility to another person. |
| Disciplinary | A procedure carried out as the result of breach of the terms of the contract of employment. Procedures vary by organisation. |
| Dismissal | Cessation of contract of employment due to disciplinary, capability, breach of contract or redundancy. |
| Emotional Intelligence (EI) | The ability to identify, understand and respond to the emotions of self and others. |
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