This case analyses the distribution strategy of Hindustan Lever Limited (HLL), the 51.6% subsidiary of Unilever and the largest FMCG Company in India. Traditionally HLL’s distribution network consisted of wholesalers and retailers. HLL had presence in 80 lakhs retail outlets and there was ‘one size fit for all’ distribution strategy to serve all those outlets. But due to change in consumer demography, consumer behavior and market structure, the traditional distribution system failed to deliver the results. Urban customers wanted products with unique, value added and customized offerings with convenient shopping. Apart from this, emergence of rural market also forced HLL to change its distribution system. HLL dealt with these two issues differently. For urban market it developed different distribution system cater to different type of customers. Along with this, it provided value added service, convenience and customized offering to urban customers. On the other hand, in rural markets, to increase brand awareness and product availability, it introduced alternative distribution systems. Through these changes, HLL brought its brands closer to customers. HLL’s approach to distribution was holistic and developed a three-way convergence of product availability, brand communication and brand experience.
Questions:
To understand the supply chain management and logistics system in FMCG market
To understand how effective implementation of information technology helps a company to make its supply chain an efficient one
