Employee retention is most critical issue facing corporate leaders as a result of the shortage of skilled labor, economic growth and employee turnover. This site explores all aspects of the workforce stability issue in the face of unprecedented churning in the employment market with a focus on retaining your employees. This is one of the hottest topics for corporate leaders in all fields in the United States
Monday, February 28, 2011
Business News
· NMDC plan Rs. 150 cr. Plant in Karnataka
· Global Logic to acquire Indian firm
· Hero group raising Rs. 3,400 cr. Via bonds
Campus Buzz
- Rana Himank and Vishal Kumar Yadav won 1st prize & Jay Prakash Agrahari and Santosh Saroj won second prize in CEREBRAL GRILL(Business Quiz) organized by G.L Bajaj Institute of Technology and Management,Greater Noida.
- Rajasthani Group Dance of our institute won 1st prize in Group Dance Contest organized by G.L Bajaj Institute of Technology and Management,Greater Noida.
Thought of the day
"The major reason for setting a goal is for what it makes of you to accomplish it. What it makes of you will always be the far greater value than what you get.”
— Jim Rohn
IB Glossary
Political risk
The likelihood that political forces will cause drastic changes in a country’s business environment that adversely affect the profit and other goals of a particular business enterprise.
Polycentric staffing
A staffing policy in an MNE in which host-country nationals are recruited to manage subsidiaries in their own country, while parent-country nationals occupy key positions at corporate headquarters.
Positive sum game
A situation in which all countries can benefit even if some benefit more that others.
Predatory pricing
Reducing prices below fair market value as a competitive weapon to drive weaker competitors out of the market.
Questions of Reasoning
Q.1 A cube of white material is painted black on all its surfaces, if it is cut into 125 smaller cubes of the same size, then how many cubes will have two sides painted black?
(A) 8
(B) 22
(C) 44
(D) None of these
Q.2 A basketball team has 9 players. After winning a game, each player shook hands with each other just once. How many times did the players shake hands?
(A) 36
(B) 81
(C) 72
(D) 45
Corporate Mania - I
1. After the arrest of the earlier CEO R. R. Nair, V. K. Sharma took over as chief. Which company?
2. Julian Assange is the founder of ?
3. Identify the logo
4. Who is he?
5. Which group has recently acquired liquid detergent brand Genteel and soap brand Swastik?
6. Which ad personality has become chief consultant at Planman Marcom?
7. Which car in the news has a name that means ‘the origin of'?
8. Face book cofounder Chris Hughes has launched a social network for philanthropy. What's he named it?
9. Jeffrey Kindler has quit as CEO of which global company recently?
10. who’s the author of this year's book ‘The Art of Choosing'?
Sulajja Firodia Motwani
Joint Managing Director of Kinetic Engineering Ltd, she is the in charge of the Company's overall business developmental activities. She is also very well performing the role of the Director of Kinetic Motor Company Limited and Kinetic Marketing Services Limited. Well, we are talking about Sulajja Firodia Motwani. In this article, we will provide you with the biography of Sulajja Firodia Motwani, who has made an incredible contribution in making the firm reach heights of success.
Prior to joining Kinetic Company, Sulajja worked for a period of four years with a well known investment analytics company, BARRA International, based in
Friday, February 25, 2011
Budget 2011(Infrastructure a significant theme for the next few years to come)
As individuals, we tend to introspect around birthdays and other significant personal occasions, or around the year end; as a country, an impending budget tends to serve as end; as a country, an impending budget tends to serve as a catalyst for stock taking. Reflecting on the Indian financial services landscape as we approach the 2011 edition of the bud- get, there are a few aspects which in my mind warrant comment. A significant theme for the next many years to come will be India's infrastructure needs and the investment that this will re- quire. The 12th Five-Year Plan (2013-17) projects an infrastructure spend of over $900 billion (`40.7 trillion), averaging around 10% of gross domestic product (GDP) in each Plan year. Projections suggest that India will experience a funding gap of approximately $285 billion, of which over $200 billion will need to be funded by way of debt. Bridging this gap will require a number of policy initiatives. The domestic bond market needs to be deepened and strengthened, and banks, infrastructure non- banking financial companies (NBFCs) and insurance companies should be enabled to direct funds whether by way of investments or lending to infrastructure projects more efficiently and effectively. Large sections of the institutional market (viz. provident funds, insurance companies) are prevented from investing in below AA rated bonds. Internationally, such bonds could be credit-enhanced by specialist institutions and would then be- come eligible investments; a policy framework is required for such institutions to be established and/or for banks to be per- mitted to provide such credit enhancement. Investments by banks in infrastructure bonds could be exempted from statutory reserve requirements; banks could also be permitted to issue infrastructure bonds, and the liability could be excluded in computing reserve requirements. Insurance companies could be permitted to invest in SPVs (special purpose vehicles) for infra- structure projects, debentures issued by private limited companies and non-dividend paying companies engaged in the infra- structure sector by having such investments included as “approved investments“. In 2010, the government permitted certain institutions to issue tax free infrastructure bonds--the list of eligible entities could be expanded to include banks. The cost of raising such funds also requires rationalization--stamp duty on corporate bonds is approximately 37 basis points; further, the rate varies across states. Interest on foreign currency borrowings is liable to tax at 20%. Interest on qualifying foreign currency borrowings was exempt in the past but the exemption has since been withdrawn; the government should consider exempting foreign currency borrowing for infrastructure or otherwise lowering the rate of tax from its current level. The banking industry structure could potentially undergo material change underpinned by two impending decisions of the Reserve Bank of India (RBI). New private sector banks may be licensed after a gap of seven years. While various licensing criteria, e.g., promoter qualifications and minimum capital requirements are yet to be formally announced, there is an expectation that at least five-six new banks will be established in the relatively near term. A potentially more material development is a discussion paper published by RBI proposing that foreign banks, which at present operate through a branch presence, convert these branches into wholly owned subsidiaries. Among other things, the RBI paper suggests that such subsidiaries would be freely permitted to establish branches in locations other than tier I and tier II cities. For some foreign banks with aggressive plans to build a large branch net- work, this proposal, if implemented, could provide a basis for significant expansion in India. But as is characteristic of much of our policy formulation process, the RBI paper does not discuss implications of its proposals in the context of other regulations, namely, the tax implications upon a conversion of a foreign bank branch into a subsidiary, or the implications under India's foreign direct investment policy, which caps foreign ownership of banks at 74%. Beyond this, and as the UID (unique identification) project gains momentum, banking services could become accessible to a vast number of people, who are excluded from the formal financial services sector. And an enabling framework for mobile banking would go towards further transforming the banking landscape. A closing word on regulations. In its report of July, the working group on foreign investment set up by the ministry of finance devoted an entire chapter to legal process. Beyond the legislation in the form of the Act and the associated rules, regulations governing or affecting the financial sector are contained in circulars, master circulars, press notes and FAQs. For instance, residents are permitted to remit up to $200,000 annually for practically any purpose, subject to certain limitations prescribed by RBI.
Case Study
HR trends in India have changed from the traditional to the experimental in the past couple of decades. Traditional resourcing and staffing solutions have given way to temporary staffing which is commonly called “temping”: Indian companies are home to many unique projects and solutions. Many of these require people with specific skill sets to deliver them. Hence, organizations are often faced with the requirement of “knowledge workers” to facilitate the delivery of such projects. This has led to the growth of what is called “short-term project-based hiring” or “temping”. Simply put, organizations hire contract workers for a short time, typically till a project lasts. Contracts range from a period of 2 months to 15 months. While large global organizations follow this recruitment mechanism, in India it is gradually gaining popularity. Did you know that the largest employer in the US is a temporary employment organization, Manpower Inc, which has approximately two million temporary workers on its payroll. Small and medium sized organizations specifically from the Indian Information Technology (IT) industry are employing temp workers. These organizations are opting for temping for many reasons some of which are: Temps or contract workers are on the payrolls of a third-party staffing organization and as such organizations do not need to worry about employment, recruitment and even replacements. They save on the cost of training as the staffing form typically sends in batches of knowledge workers according to the project. They can drastically cut down non-productive staff costs especially when they do not have the visibility of a similar project in future .They can reduce the number of staff on bench and hence save on salaries. They can pay relatively more to contract workers and get work done rather than recruiting them for long-term and paying those perks and retirement benefits besides huge salaries.
Business News
· SBI Plans merger of 5 banks in 18 months
· ICICI, HDFC Bank hike lending rates
· SAIL, Afriplam plan African Steel plant
Campus Buzz
· TATA Group is organizing TATA Circucible Business Quiz-2011 for corporate and campus students on 13th March-11(Sunday) in Delhi -Taj Mahal Place from 1:30pm-5:30pm.
· Regular classes will be held for 15th batch on 27.02.11.
Thought of the day
"Executives will have to invest more and more on issues such as culture, values, ethos and intangibles. Instead of managers, they need to be cultivators and storytellers to capture minds.”
— Leif Edvinsson
IT GLOSSARY
A process of proving the identity of a computer or computer user. For users, it generally involves a user name and password. Computers usually pass a code that identifies that they are part of a network.
An area of your hard drive that the operating system uses for additional memory when main memory is used up. Although slower, it is usually much more abundant.
An area of your hard drive that the operating system uses for additional memory when main memory is used up. Although slower, it is usually much more abundant.
Dangote Group Business Line
Cement: Cement Manufacturing, Bulk Cement Import Materials
Sugar Manufacturing & Refining: Sugarcane Farming and Sugar Milling, Sugar Refining
Salt Refining: Salt Refining & Packing - Industrial & Domestic, National Salt Company of Nigeria PLC
Flour Milling: Apapa Flour Mills PLC, Kano Flour Mills, Calabar Flour Mills, Illorin Flour Mills, Ikorodu Flour Mills
Pasta Production: Spaghetti & Macaroni Manufacturing
Noodles Production: Ikorodu Plant, Kano Plant, Calabar Plant
Thursday, February 24, 2011
Texmaco likely to form JV with French firm
Texmaco Ltd, the Indian wag- on maker controlled by the KK Birla group, and France
The venture will buy wagons from private container-train operators or private rail operators and lease the same wagons to them, similar to an arrangement followed in the airline industry.
Carriers often sell their planes to aircraft-leasing companies and take the same planes back on lease to avoid capital costs on their books. This also helps the airline to keep the fleet young as they have the option of ending the lease contract after a specific period of time.
“We are talking to Touax for a possible joint venture but cannot disclose the contours of the alliance as we have signed a non- disclosure agreement with them”, said a senior Texmaco official, who declined to be identified.
The joint venture expects to record $500 million (`2,260 crore) in revenue in the second year of operation, according to a senior Touax executive, who also declined to be named. “Under the joint venture agreement, Texmaco will manufacture the wagons while we will take the wagons to the market”, he said. “Whenever there is a change in design of the wagon, the companies can stop renewing the lease contract and opt for new ones. This was not possible till now. Both executives declined to provide further details on the in- vestments.
case Study
Henry Ford, with ‘low pricing’ as the key marketing strategy ruled the automobile industry for about two decades in early 20th century. Ford Motors, which enjoyed a huge 50% US
Thought of the day
"Executives will have to invest more and more on issues such as culture, values, ethos and intangibles. Instead of managers, they need to be cultivators and storytellers to capture minds.”
— Leif Edvinsson
Finance Glossary
Best Rate Order: When the buyer or seller gives the freedom to the broker to execute the order at the best possible rate quoted on that particular date for buying the that order is called Best Rate Order. It may be lowest rate for buying and the highest rate for selling.
Discretionary Order: When the investor gives the range of price for purchase and sell and the broker is premised to use his discretion to buy within the specified limit, then such order is called Discretionary Order.
The creative resume
You want your resume to be memorable and stand out from the others in the pack, but the design should match the position you are applying for and the company environment.
I recently volunteered to review a client’s resume. She was applying for a job at a large Financial Institution. She had her artistic husband design a very creative resume, which showcased his graphic design skills. The resume looked great, if she was applying for an artistic position. You want your resume to be memorable and stand out from the others in the pack, but the design should match the position you are applying for and the company environment. Unless you are applying for a very conventional job with a conventional employer who will not appreciate a creative resume, you want a job resume that will set you apart for the other individuals vying for the job. You want a resume that is creatively smart and will best reflect your qualifications, giving you the opportunity to sell yourself to a potential employer.
How to make a creative resume
If you really want to make a job search resume that surpasses the competition, there are some key elements that must be included, especially if you want your potential employer to notice that little something different that you will bring to the company. Here are 4 tips that will help you prepare the perfect job resume:
MEET YOUR COLLEAGUES
Personal Detail
- Name ------------------- SANJAY KUMAR
- Date of Birth 14/07/1977
- Email------------- SANJAYDSVV@GMAIL.COM, SKS315@GMAIL.COM
- Contact No---------- 9411884646
Educational Qualification
- Graduation----------------- B.A.
- PGDBM 2003 Year
- Any Other Qualification—PGDHR, CIS, NET(UGC), CERTIFICATE’S IN YOGIC SCIENCE, BASIC AND ADVANCE & PSYCHOTHERAPHY PRANIC HEALING AND CRYSTAL PRANIC HEALING, ESOTRIC FENG SUI, PAYRAVASTU, UGC-ASC GENRAL ORIRNTATION COURCE, PURSUING Ph.D FROM UTTRAKHAND TECHNICAL UNIVERSITY.
Wednesday, February 23, 2011
Low-fare airlines cut into full-service rivals’ market share in Jan
Budget airlines continued to cut into the market share of their full-service rivals in January, even as domestic air passenger traffic grew near- ly 21% over a year earlier.
A total 4.93 million passengers travelled by air in India last month, compared with 4.08 million in January 2010, according to data released on Monday by the Directorate General of Civil Aviation (DGCA).Airlines flew a record 52.02 million passengers in 2010, up 18.6% over 2009.
Low-fare carriers such as SpiceJet Ltd, IndiGo--run by InterGlobe Aviation Pvt. Ltd, and GoAir--run by Wadia Group-owned GoAirlines (In- dia) Pvt. Ltd--expanded their market share at the expense of full-service airlines like Air India Ltd, Jet Airways (India) Ltd and Kingfisher Airlines Ltd. Jet Airways, along with its low-cost subsidiary JetLite, saw its market share slip to 24.8% in January from 25.2% a year earlier.
Kingfisher's market share came down to 19.5% from 22.2%, and flag carrier Air India's to 15.8% from 18%.
IndiGo expanded its market share to 19.2% from 15.3%, GoAir to 6.4% from 5.4% and SpiceJet to 14.3% from 12.2%.
“That trend will continue”, said Neil Mills, chief executive of SpiceJet.
But he said rising fuel prices, which account for 30-40% of airline costs in India, and civil unrest in parts of oil-rich West Asia and North Africa are a worry.
“It makes profitability a little harder”, Mills said.
DGCA said it received 1,296 passenger-related complaints against airlines in January.
The average number of com- plaints per 10,000 passengers carried for the month was 2.7.
The highest number of complaints were against JetLite, while state-owned Air India faced the least number of com- plaints.
JetLite could not be contacted immediately for a response. A text message sent to a company spokesperson on Monday evening remained unanswered.
Overall, on-time performance of airlines for the month was 81.2%.
Thought of the day
"The winner of any corporate competition is the company whose moral purpose best fits the prevailing environment and assets.”
— Nikos Mourkogiannis
— Nikos Mourkogiannis
Economic Glossary:-
1. Homogeneous Goods
Two goods are called homogeneous for a consumer if the consumer would always be willing to give up one unit of one good for one more unit of the other good, and keep his utility fixed. Homogeneous is a special case of perfect substitutes which, in turn, is a special case of substitutes.
2. Bandwagon Effect
The bandwagon effect is a positive network externality in that a consumer's demand for a good increases with the number of other consumers who have purchased the good.
3. Consumer surplus
Consumer surplus is the difference between the maximum amount a consumer is willing to spend on a good and the amount that the consumer actually spent on the good at the market price.
4. Idle time
The cost of direct labour for employees unable to perform their assigned tasks because of machine breakdowns, shortage of materials, power failure, sloppy production scheduling, and the like. The cost of idle time is treated as part of factory overhead that is, as part of indirect manufacturing costs that should be spread over all the production of a period.
Discover The Real You in You
We try to learn about ourselves from others rather than discovering the true self within us. In this way of discovering ourselves by others we are lost like ripples in the water. This is the basic reason why we have less variety of career paths and destinations than we should have. It is the matter of immense joy that now we are having variety of career options leading to the overall development of individuals as well as Nation , now individual are becoming icon in their field of interest by way of discovering their natural and real self on the lines of meditative techniques of yoga & introspection. We must try to observe our every activity with concentration to decipher the real causality behind it then we can find the functional relations between our actions and personality, once we are able to brood on our personality with our own eyes of our inner self , we are really going to give our best to be the best in this world.
Manoj Kumar
Asst. Professor
Split Stocks
Definition
All publicly-traded companies have a set number of shares that are outstanding on the stock market. Stocks split when the board of directors for a given company decides that it would be in the best interest of their company to split that company's stocks. The board of directors can split the stock in any manner they see fit. They can mandate that each share of outstanding stock be split into two shares, three shares, even more. If they decide, for example, to split the stock "two-for-one," it means that every outstanding share of stock in the company is now split into two outstanding sharesA corporation whose stock price is really good in the share market could very well use the option of splitting its shares. This action results in issuing supplementary shares to existing shareholders.
Why companies opt it…
When a company does well, the demand for its stock grows and the price of that stock rises. Eventually, however, if the stock price gets too high, small investors will perceive the stock as too expensive to buy. In order to combat this, companies with high stock prices may split their stock, thereby cutting the price of each share effectively in half. Often times, however, because splitting stock is a sign of prosperity and financial soundness, a stock's price will rise significantly after it is splitted
A stock split is a decision by the company's board of directors to increase the number of shares that are outstanding by issuing more shares to current shareholders .A few reasons are as follow:-
ENVIRONMENTAL THREAT FOR CORAL REEF
Coral reefs are underwater structures made from calcium carbonate secreted by corals. Corals are colonies of tiny living animals found in marine waters containing few nutrients. Reefs grow best in warm, shallow, clear, sunny, and agitated waters.
Economic values
Coral reefs deliver ecosystem services to tourism, fisheries and coastline protection. The global economic value of coral reefs has been estimated at as much as $US375 billion per year. Coral reefs protect shorelines by absorbing wave energy, and many small islands would not exist without their reef to protect them.
Environmental threats
Coral reefs are dying around the world due to coral mining, agricultural and urban runoff, pollution, overfishing, blast fishing , UV rays, disease, and the digging of canals and pH balance change in ocean etc.
Tuesday, February 22, 2011
Case Study
Mahindra & Mahindra (B): An Emerging Global Giant?
This case study is a sequel to Mahindra & Mahindra (A): Transformation of an Indian Family Business into a Globally Competitive Firm. This case study illustrates how companies from emerging markets like Mahindra & Mahindra (M&M) from India US China Bangladesh US Europe as well. The company's future plans include entering into a variety of segments in the automotive segment using its R&D capabilities.
Business News
- Sebi wants IPO forms short and simple
- 500 tax information exchange deals inked
- 2G: govt likely to announce JPC probe on Tuesday
Campus Buzz
Our Institute is going to organize “International Seminar on Indo Jordan Friendship and Future Prospective in Trade and Cultural Relationship" on 1st March at Management House.
Thought of the day
"A competent leader can get efficient service from poor troops; an incapable leader can demoralize the best of troops." -John J. Pershing
Marketing Glossary
Product Line:
A product line refers to a number of products that are related and developed by the same manufacturer
Product Depth:
The no of variants of a particular product is called product depth for example if we consider shampoo of a particular brand say head n shoulder, then the different types of head n shoulder(anti dandruff, soft n silky. normal, natural ,etc)is called product depth.
Questions of Reasoning
Q.1 A, B, C & D are four friends. Average age of A& C is 35 years and that of B & D is 40 years. Average age of B, C & D is 40 years. The sum of the ages of A& D is equal to that of B & C. Find out the ages( in years) of A,B,C & D.
(A) 20, 30, 40, 50
(B) 20, 25, 30, 35
(C) 30, 35, 40, 45
(D) 30, 40, 50, 60
Q.2 Six friends are sitting in a circle and playing cards, Kenny is to the left of Danny. Michael is in between Bobby & Johny. Roger is in between Kenny & Bobby. Who is sitting to the right of Michael.
(A) Danny
(B) Johny
(C) Kenny
(D) Bobby
Health Tips for Ishanian
1.Eat a variety of nutrient-rich foods. You need more than 40 different nutrients for good health, and no single food supplies them all. Your daily food selection should include bread and other whole-grain products; fruits; vegetables; dairy products and other protein foods.
2.Remember, foods are not good or bad. Select foods based on your total eating patterns, not whether any individual food is "good" or "bad." Don't feel guilty if you love foods such as apple pie, potato chips, candy bars or ice cream.
3.Maintain a healthy weight.. Excess body fat increases your chances for high blood pressure, heart disease, stroke, diabetes, some types of cancer and other illnesses. But being too thin can increase your risk for osteoporosis, and other health problems. Regular exercise is also important to maintaining a healthy weight.
Monday, February 21, 2011
Case Study
Quality of work life is integral to any organization towards its wholesome growth. This is attempted on par with improved strategies of Customer Relation Management. Over the years, since industrial revolution, much experimentation has gone into exploiting the potential of human capital in work areas either explicitly or implicitly. Thanks to the revolution in advanced technology, the imperative need to look into the QWL in a new perspective is felt and deliberated upon. Major companies are tirelessly implementing this paradigm in Human Resources Development (some call it People's Excellence). Globalization has lowered national boundaries, creating a knowledge-based economy that spins and spans the world. Through good Human Resource Management and practices this self-motivation chip can be instilled in the organizational behaviour leading to excelling performance. The HR department can develop a bundle of systems that can together create a highly motivational culture. The move to improve the quality of working life is not just a humanistic cause or productivity campaign. Rather, it indicates a growing belief that the future of any industry lies in finding more effective and democratic ways of supporting and using skills, energy and ideas of people. Organizations are enjoying the fruits of implementing QWL programs in the form of increased productivity, and an efficient, satisfied, and committed workforce which aims to achieve organizational objectives. In this process, organizations are coming up with new and innovative ideas to improve the quality of work and quality of work life of every individual in the organization.
Business News
· Capital ratio raised for deposit – taking NBECs
· Essar Oil to buy shell refinery in UK
· Spanish fashion label to launch India
Thought of the day
“Never try to teach a pig to sing; it wastes your time and it annoys the pig."
— Paul Dickson
HR Glossary
Discrimination
The favoring of one group of people to the detriment of others.
Distributive bargaining
Related to the process of Negotiation. Known also as Competitive bargaining – The parties are concerned with their respective shares of the benefits available and compete and conflict with each other until one side wins an increased share at the expense of the other.
Honeywell Business Line
· Aerospace & Defense: Aviation & Air Transport, Airports, Space & Defense
· Automotive & Transportation: Aftermarket Car Parts, Car Care Products, Refrigerants, Advanced Automotive Technologies
· Buildings, Construction & Maintenance: Security & Fire, Building Controls & Software
· Chemicals, Specialty Materials & Fertilizers: Adsorbents, Catalysts for Refining & Petrochemicals, Electronic Materials, Fine Chemicals, Solvents, Reagents & Aerosols, Personal Care, Pharmaceutical & Medical Packaging, Specialty Gases, Resins/Plastics
· Consumer & Home: Installed Systems, Portable Products, Recreation
· Efficiency, Energy & Utilities: Clean Power & Fuels, Plant Efficiency, Smart Grid & Utilities, Honeywell Energy Solutions
· Fire Protection & First Responder: Fire Responder Gear, Mass Notification, System Sensors & Power, Fire Systems
The art of gigapixels (Culture)
Google’s Art Project uses technology that reveals details otherwise invisible to naked eye
You probably never thought out could study the swirling brush strokes of Vincent Van Gogh's Starry Night without possessing an air ticket to Europe .
When Google unveiled the Art Project on 1 February--aJava- based application that uses Street View technology to allow users to visit 17 museums across nine countries--the magic seemed to be in the numbers, in the 1,061 works by 486 artists. Works of art included range from Botticelli's The Birth of Venus to Rembrandt's Portrait of a Couple and several of Cezanne's post-Impressionist works.
When Google unveiled the Art Project on 1 February--a
The story goes that a bunch of Google staff that was passionate about art approached muse- ums--from the Uffizi in Florence to the MoMa in New York
Unemployment Falls Sharply to 9%
(WASHINGTON
A separate survey of company payrolls showed a scant increase of 36,000 net jobs as snowstorms likely hampered hiring. That survey doesn't count the self-employed.
Harsh snowstorms last month cut into construction employment, which fell by 32,000, the most since May. Transportation and warehousing was also likely affected and fell by 38,000 — the most in a year.
Sunday, February 20, 2011
Case Study
Amazon.com: Customer Service Champion
The case discusses the customer service at Amazon.com, Inc. (Amazon), a US-based e-tailer. Amazon evolved from being just an online bookstore into one of the largest e-commerce platforms in the world where customers could find and discover anything they wanted to buy online in a more convenient way. Customer service, loyalty, and customer retention were the three important aspects of Amazon's service culture. Experts were of the opinion that over the years, the customer base of Amazon had increased significantly due to its high levels of customer service. In addition to consumer customers, Amazon offered marketing and promotional services for third-party retailers and web services for developers. It allowed third party vendors to sell their products on its website.
General electric Business Line
1. Appliances: GE Monogram, GE Profile, GE Café,
2. Aviation: Jet Engines, Commercial engines, Marine engines, Military engines
3. Consumer Electronics: computer accessories & Home electronics, Digital cameras, Generator Systems, Holiday lighting, House wares, telephones, Sealants, Residential home filtration
4. Electrical Distribution: Starters, Resistors, Circuit breakers, Motors
5. Energy: Gas Turbines, Generators,
6. Entertainment: NBC Universal
7. Finance: GE Money
IT GLOSSARY
A text format that allows for links from keywords in a document to other sections of the document or to other documents.
A standard language initially created for typesetting. Although it is a language, it isn’t really a programming language. It is mainly used for creating documents on the World Wide Web. Included in the language are provisions for displaying graphics and links to other pages.
MEET YOUR ALUMNI
Name : Amaresh Mohanty
- Date of Birth:
04/03/1979 - Email: mohantyamaresh@hotmail.com
- Contact No: +91 9999 103 900
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